Contact information

SoftLoom is committed to providing customers with clear and accessible ways to contact us regarding orders, products, shipping, returns, refunds, and other store-related matters.

Store Information

Store Name: SoftLoom
Website: softloom.rest
Established: 2022

Mailing Address

SoftLoom
701 E 4th St
Dell Rapids, SD 57022
United States

Customer Support

Email: support@softloom.rest
Phone: +1 716-880-5632

For order-related inquiries, please include your order number and the email address used during checkout whenever possible.

Order Assistance

Customers may contact us regarding:

• Order status and tracking
• Product information
• Shipping and delivery
• Returns and refunds
• Damaged or defective products
• Incorrect items
• Order changes or cancellation requests
• General website or customer-service questions

Returns

Please contact us before sending a return.

A return request should first be submitted to support@softloom.rest so that our team can review the request and provide appropriate instructions.

Sending a product to our mailing address without authorization does not guarantee that the parcel can be identified or processed as a valid return.

Customer Communication

We aim to respond to legitimate customer inquiries as promptly as reasonably possible. Response times may vary during weekends, holidays, promotional periods, or periods of high inquiry volume.

For additional information, please review the Return & Refund Policy, Shipping Policy, and Terms of Service available on softloom.rest.