Terms of service

These Terms of Service govern your access to and use of softloom.rest and purchases made through SoftLoom. By accessing our website, placing an order, or otherwise using our services, you agree to these Terms to the extent permitted by applicable law.

1. Online Store Terms

By using this website, you represent that you have the legal capacity to enter into a binding agreement or are using the website with the authorization of a parent or legal guardian where required.

You may not use our website, products, or services for unlawful or unauthorized purposes.

2. Products and Information

SoftLoom sells home textile products, including waffle cotton bath towels and hand towels.

We make reasonable efforts to display product descriptions, dimensions, colors, photographs, materials, and other information accurately. However, colors and appearance may vary depending on lighting, photography, production variations, and your device or display settings.

We reserve the right to correct errors or update product information when reasonably necessary.

3. Prices

Prices displayed on the website are subject to change without notice, except that price changes will not ordinarily affect orders already accepted by us.

Applicable taxes, duties, or other governmental charges may be calculated or collected depending on the destination, applicable law, and checkout configuration.

4. Orders

Submitting an order does not necessarily mean that the order has been finally accepted.

We reserve the right, where reasonably necessary, to refuse or cancel an order due to product unavailability, pricing or listing errors, suspected fraud, payment problems, shipping restrictions, or other legitimate operational reasons.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

5. Payments

Customers must provide current, complete, and accurate billing and payment information.

Payment transactions may be processed by third-party payment providers. Your use of those payment methods may also be subject to the applicable provider's terms and privacy practices.

6. Shipping

SoftLoom currently provides free worldwide shipping.

Our standard estimated delivery timeframe is 7–10 days. Delivery estimates are not absolute guarantees because delays can occur due to customs, carriers, severe weather, public holidays, inaccurate delivery information, or circumstances outside our reasonable control.

Please review our Shipping Policy for further information.

7. Returns and Refunds

Eligible purchases may be returned free of charge within 30 days of delivery, subject to our Return & Refund Policy and applicable law.

8. Intellectual Property

Unless otherwise indicated, the content made available through softloom.rest—including branding, graphics, website design, written content, product presentation, and other original materials—is owned by or licensed to SoftLoom and is protected by applicable intellectual property laws.

You may not reproduce, distribute, exploit, or commercially use protected website content without appropriate authorization.

9. Prohibited Uses

You may not use the website to engage in fraud, distribute malicious software, interfere with website security, attempt unauthorized access, scrape or exploit the service in an abusive manner, violate intellectual property rights, or engage in conduct prohibited by applicable law.

10. Third-Party Services

Our website may rely on or link to third-party services, including payment processors, shipping providers, analytics providers, and other technology services.

SoftLoom does not control independent third-party services and is not responsible for their separate websites, terms, practices, or content except where responsibility cannot legally be excluded.

11. Disclaimer

We make reasonable efforts to maintain an accurate and reliable website. However, the website may occasionally be unavailable, interrupted, delayed, or contain technical or typographical errors.

To the fullest extent permitted by law, services are provided subject to applicable statutory rights and without warranties beyond those that cannot legally be excluded.

12. Limitation of Liability

To the maximum extent permitted by applicable law, SoftLoom will not be liable for indirect, incidental, special, or consequential losses resulting solely from the use of, or inability to use, our website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.