Shipping policy

This Shipping Policy explains how orders placed through softloom.rest are processed, shipped, and delivered.

1. Free Worldwide Shipping

SoftLoom provides free standard shipping worldwide on orders placed through our website.

There is no minimum purchase amount required for standard free shipping unless a different condition is clearly disclosed during checkout.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

Delivery estimates generally begin after the order has been successfully processed for shipment.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery times may vary based on destination, carrier operations, customs procedures, holidays, severe weather, transportation disruptions, or other circumstances outside our reasonable control.

3. Order Processing

After placing an order, customers may receive an order confirmation at the email address provided during checkout.

Orders are prepared for shipment after payment verification and normal order processing procedures have been completed.

Processing times may be affected by weekends, public holidays, unusually high order volumes, product availability, or verification requirements.

4. Tracking

When tracking information is available, it may be provided by email or through the order information associated with your purchase.

Tracking information can sometimes require additional time to update after a shipping label has been created or the parcel has been transferred to a carrier.

5. International Orders

Because we ship worldwide, international orders may pass through customs or other import procedures in the destination country.

Customers are responsible for providing accurate shipping information and complying with any lawful import requirements applicable to their destination.

Where taxes, customs duties, import fees, or similar charges apply, responsibility for those amounts will be determined by the information disclosed at checkout and applicable law.

6. Incorrect Shipping Information

Please carefully review your shipping address before completing your order.

If you notice an error, contact support@softloom.rest as quickly as possible. We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or shipment.

SoftLoom is not responsible for delivery failures caused solely by inaccurate or incomplete information supplied by the customer, except where applicable law provides otherwise.

7. Delayed Orders

Occasional shipping delays may occur.

If your order has not arrived within a reasonable period after the estimated delivery window, please contact our customer support team. We will review the available tracking and order information and assist with the next appropriate steps.

8. Lost or Damaged Shipments

If tracking indicates a delivery problem, or your parcel arrives damaged, contact us at support@softloom.rest with your order number and relevant information.

We may request photographs of damaged packaging or merchandise where reasonably necessary to investigate the issue.

9. Multiple Packages

Some orders may occasionally be shipped in more than one package. In such cases, packages may arrive on different dates even though they belong to the same order.